CORONAVIRUS UPDATE

The health and well-being of residents, staff and visitors is a top priority for Knoxville’s Community Development Corporation. Please refer to the information and resources below to maintain your health and the health of those around you.

THDA EMERGENCY CASH ASSISTANCE
Click For More Information
HUD COVID-19 WAIVERS

Click For More Information

IN THE INTEREST OF PUBLIC  HEALTH, KCDC OFFICES ARE CLOSED TO IN-PERSON VISITS BUT ARE OPEN FOR BUSINESS VIA PHONE AND EMAIL

KCDC staff members will continue to work remotely via email and telephone. Please contact us at normally posted numbers for more information. We appreciate your patience as we adjust to the new work environment - delays in processing are expected. Contact information is listed below this notice.

Effective immediately:

  • KCDC will not be accepting visitors or in-person meetings at its offices until further notice.
  • KCDC will not allow visitors at residential sites – only medical professionals, KCDC staff, approved vendors and emergency and social needs responders should be on the premises until further notice.
  • All KCDC briefings and events are cancelled until further notice.
  • Recertifications will be done through the mail and over the phone.
  • All non-emergency inspections have been cancelled.
  • Maintenance staff will only perform essential or emergency work orders (such as clogged plumbing, water leaks and health/safety related issues). All other work orders will be deferred until further notice.

Per CDC recommendations, we encourage all KCDC residents and employees to stay home and not travel if at all possible. Everyone should practice “Social Distancing” and avoid crowds of 10 or more people. Taking these steps reduces the risk of being exposed to the virus or carrying it into the community.

We will continue to monitor evolving conditions about the virus using reputable sources, such as the CDC, World Health Organization (WHO), State of Tennessee, and Knox County Health Department websites to ensure the actions we take are comprehensive and suitable. We encourage you to use these sources for information on how to keep yourself and your family safe during this situation.

While we are always available via email/phone, we encourage you to check this website for operational updates. We appreciate the trust you place in us and look forward to continuing to serve our community.

 

KCDC CONTACT INFORMATION

Other KCDC offices

Other helpful numbers

  • KUB: 865-524-2911
  • Knox County Health Department: 865-215-5000
KCDC CORONAVIRUS STATEMENT

March 13, 2020

At KCDC, the health and well-being of our residents, employees and partners is always a top priority. We continue to monitor the quickly evolving news related to the coronavirus (COVID-19). With that in mind, I wanted to update you on the actions we have taken in response to the pandemic. KCDC will continue to actively and effectively manage our business in response to COVID-19, with three key objectives in mind:

  1. Keeping our residents, employees and their families safe.
  2. Ensuring our business is operational to serve our residents.
  3. Doing our part as a corporate citizen to contain the spread of the virus.

To promote a healthy work environment, KCDC has instituted the following practices:

  • We ask employees to practice good hygiene including frequent hand washing, covering coughs and sneezes, and disinfecting surfaces.
  • We have canceled all employee travel for the next 30 days.
  • We are requiring employees who feel sick to stay home until they are free of fever (100.4), signs of fever or other symptoms for 24 hours without the use of fever-reducing or other symptom-altering medicines. If an employee is diagnosed with or lives with someone who is diagnosed with COVID-19, he/she must self quarantine for 14 days as required by the Centers for Disease Control and Prevention (CDC) before returning to work.
  • We are encouraging the use of teleconferencing and telecommuting.
  • We are canceling all non-essential activities and meetings that would bring residents or the public into our offices and community spaces for the next 30 days.
  • We encourage everyone to contact KCDC staff via email or phone instead of making in-person visits.
  • We encourage residents to limit close contact with others during the next 30 days, especially those living at our high-rise properties.

To protect staff and residents who interact daily, we have instituted the following:

  • All non-emergency inspections have been cancelled for the next 30 days.
  • Maintenance staff will only perform essential or emergency work orders (such as clogged plumbing, water leaks and health/safety related issues) for the next 30 days. All other work orders will be deferred until further notice.
  • Upon arrival at an apartment maintenance staff will:
    • Knock at the door and stand back 6 feet.
    • Ask the resident if anyone in the unit is experiencing flu-like symptoms or has traveled to a high-risk area. If any response indicates an illness with flulike symptoms, the resident will be asked to go to another room while essential work orders are performed.
    • Maintenance staff will wear personal protective equipment while in the unit and will sanitize surfaces prior to and after completing the work order.

We will continue to monitor evolving conditions about the virus using reputable sources, such as the CDC, World Health Organization (WHO), State of Tennessee, and Knox County Health Department websites to ensure the actions we take are comprehensive and suitable. We encourage you to use these sources for information on how to keep yourself and your family safe during this situation.

While we are always available via email/phone, we encourage you to check the KCDC website (www.kcdc.org) for operational updates. We appreciate the trust you place in us and look forward to continuing to serve our community.

Ben Bentley
Executive Director/CEO

KCDC EVICTION MORATORIuM ON NON-PAYMENT - H.R. 748-21

Update as of 3/30/2020 - Read More Here (Moratorium On Nonpayment COVID-19)

  • KCDC will temporarily halt all evictions at any property that it owns or manages in light of the current Coronavirus event. 
  • Additionally, KCDC's Section 8 Housing Choice Voucher program landlords will halt all nonpayment evictions. This information has been updated in the new 
  • Tenants currently in the eviction process or scheduled for set-out should be aware that we are suspending set-out actions until further notice effective immediately.
  • While the eviction process will be temporarily halted, rent will continue to accrue. However, all rent-related evictions will be on hold until July 27, 2020.
  • We strongly encourage residents to make payments if at all possible. Please visit www.kcdc.org to learn more about payment options and assistance.
IF YOU LOSE YOUR JOB OR YOUR HOURS ARE CUT

If you lose your job or your hours are cut, please understand that KCDC will still be processing interim rent determinations during the current outbreak. Tenants affected by loss of a job, a cut in hours, or similar issues should send a message via the resident portal or call their management office to set up a time for an interim interview by phone. Rent will be adjusted accordingly, dependent upon your situation. Please refer to the KCDC Contact Information link on this page for contact information for your management office.

ADDITIONAL RESOURCES